Quality from customer needs to customer satisfaction
This book consists of five parts. In Part I the quality concept and its history are discussed. In Parts II and III quality in the design and production processes is discussed. Part IV deals with service quality and how to measure and improve external and internal customer satisfaction.Läs mer om boken på studentlitteratur.se
- Författare
- Karin Ashing Bengt Klefsjö Bo Bergman
- (Bo Bergman, Bengt Klefsjö translator: Karin Ashing., 2. tr., 2006 3. tr., 2008)
- Genre
- Ej skönlitteratur
- Språk
- Engelska
| Förlag | År | Ort | Om boken | ISBN |
|---|---|---|---|---|
| Studentlitteratur, Studentlitteratur | 2003 | Sverige, Lund, Lund | 606 sidor. ill. 23 cm | 978-91-44-04166-7 |